T01: Introduction to Human Work Interaction Design

Sunday, 23 July 2023, 08:30 - 12:30 CEST (Copenhagen)
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Torkil Clemmensen, Phd, Professor (short bio)

Department of Digitalization, Copenhagen Business School, Denmark



After the tutorial, the participants will be able to:

  • Know the basics of Human Work Interaction Design (HWID)
  • Explain and reflect on ideas of socio-technical usability and UX
  • Understand how to use Human Work Interaction Design as a theorizing platform to create value for employees, customers, citizens
  • Take action with Human Work Interaction Design to design for employee well-being in the age of automation, AI, and robots


Content and benefits:

This tutorial provide the participant with a Human Work Interaction Design (HWID) platform for building theory and action. HWID theory will be presented with a focus on type I-IV relation artefacts and their systematic shifts between work analysis and interaction design. In addition, the theory will be compared to other contemporary socio-technical HCI design approaches such as practice-based design, experience design, sociomaterial design, and management design thinking. The HWID platform is used to present design cases that illustrates design of socio-technical relations, provides specific advice for researchers, consultants, and policy makers, and reflects on open issues. Examples with cobots and other automation scenarios will be given. The main benefits of the tutorial is that is teaches a systematical way to taking both the social and the technical into account in human-centered design research, it does so in a doable and understandable way, and it teaches how theorize about socio-technical HCI in the age of automation, AI, and robots.


Target Audience:

HCI researchers, UX Consultants, and Policy makers with an interest in socio-technical approaches to HCI

  • HCI researchers can use the socio-technical HWID platform to accumulate knowledge across design case studies
  • Research inclined UX Consultants who need socio-technical HCI design can quickly adapt the HWID platform to action designs for improving UX at work in local organizational settings
  • Policy makers can use the HWID platform to enable dialogues about and set policies for procurement of digital solutions in organizational and government settings

Bio Sketch of Presenter:

Torkil Clemmensen is a professor at the Department of Digitalization, Copenhagen Business School, Denmark. His research interest is in psychology as a science of design. His research focus on cultural- psychological perspectives on usability, user experience, and digitalization of work. He contributes to Human-Computer Interaction, Design, and Information Systems. He is a vice-chair of the IFIP working group on Human Work Interaction Design.

Based on organizing a series of conferences, Torkil has written a book on the topic, which will be used in the tutorial, https://link.springer.com/book/10.1007/978-3-030-71796-4