S038: Intelligent technologies and consumers
Chair: Guoxin Li, P.R. China

• Study on the Impact of Service Robot Autonomy on Customer Satisfaction
  Keli Li, Guoxin Li, P.R. China
  
• Analyzing Customer Experience and Willingness to Use towards Virtual Human Products: Real Person Generated vs. Computer Program Generated
  Mingling Wu, Michael Xu, Jiao Ge, P.R. China
  
• When Virtual Influencers are Used as Endorsers: Will Match-up and Attractiveness Affect Consumer Purchase Intention?
  Yanling Zhang, Duo Du, Jiao Ge, P.R. China
  
• Effect of AI Generated Content Advertising on Consumer Engagement
  Duo Du, Yanling Zhang, Jiao Ge, P.R. China
  

S066: Technology and Consumer Behaviour: Insights and Trends
Chair: Ya-Chun Yang, Taiwan

• Comparative Evaluation of User Interfaces for Preventing Wasteful Spending in Cashless Payment
  Daisuke Mashiro, Yoko Nishihara, Japan; Junjie Shan, P.R. China
  
• The Study of Different Types of Menus Layout Design on the E-Commerce Platform via Eye-Tracking
  Ya-Chun Yang, Tseng-Ping Chiu, Taiwan
  
• Influence of Artificial Intelligence Recommendation on Consumers' Purchase Intention under the Information Cocoon Effect
  Siyi Liang, Nurzat Alimu, Hanchi Si, Hong Li, Chuanmin Mi, P.R. China
  
• Design of Chinese metro advertising scene in the era of digital media
  Yawen Yang, Linda Huang, Junjie Peng, P.R. China
  

S090: Sustainable Marketing and Customer Satisfaction
Chair: Dezhi Wu, United States

• The effects of chatbot interactivity and product relevance on recommendation effectiveness
  Xixian Peng, Lingyi Zhou, Qingchan Tang, Yuliang Liu, P.R. China
  
• Communicating Sustainability Online: A Soft Systems Methodology and Corpus Linguistics Approach in the Example of Norwegian Seafood Companies
  Nataliya Berbyuk Lindström, Cheryl Marie Cordeiro, Sweden
  
• An Experimental Study of the Relationship Between Static Advertisements Effectiveness and Personality Traits: Using Big-Five, Eye-Tracking, and Interviews
  Semira Maria Evangelou, Michalis Xenos, Greece
  
• Emotional Analysis through EEG on In-Store Journey - Pilot Methodology for Evocation of Emotions Through Video Stimuli to Measure Performance Metrics Using EEG Emotiv EPOC+ on in-store Experiences
  Fernando U. Osornio Garcia, Gilberto A. Fragoso Gonzalez, Mayte V. Martinez Perez, Fernando Báez Martínez, Mario H. Salas Barraza, Victor M. Gonzalez, Mexico
  
• E-shopping and its influence on Customer Satisfaction in Retail Stores. Peru Case.
  Madeleine Espino Carrasco, Danicsa Karina Espino Carrasco, Luis Jhonny Davila Valdera, Anny Katherine Davila Valdera, Lady Violeta Davila Valdera, Mayury Jackeline Espino Carrasco, Royer Vasquez Cachay, Ana Maria Alvites Gasco, Ricardo Rafael Diaz Calderon, Enrique Santos Nauca Torres, Edson David Valdera Benavides, Peru
  
• Implementation of ABC costing systems based on technological platforms as a tool to improve the decision-making process in credit unions
  Evaristo Navarro, Alberto Mena, Delia Robles, Enrique Otalora, Kennedy Hurtado, Jisell Trejos Arroyo, Colombia
  

S103: Mobile after Covid
Chair: Norman Shaw, Canada

• The Mediation Role of Compatible Advantage in Mobile Wallet Usage
  Brenda Eschenbrenner, United States; Norman Shaw, Canada
  
• Consumers’ Intentions to Use Mobile Food Applications
  Ralston Kwan, Norman Shaw, Canada
  
• The Impact of Gender and Visual Presentation of Advertising on User Experience in Mobile Shopping Apps
  Yan Cao, P.R. China; Weimin Zhai, Taiwan; Weiren Zhai, P.R. China
  
• Research on the Optimization Design of Mobile Vending Cart Service Process
  Cui Hangrui, P.R. China
  

S140: Technology for Enhanced Governance and Leadership
Chair: Manuel Figueroa-Montero, Costa Rica

• Virtual Reality for Smart Government – Requirements, Opportunities, and Challenges
  Matthias Baldauf, Hans-Dieter Zimmermann, Pascale Baer-Baldauf, Valmir Bekiri, Switzerland
  
• Gamification in Organizational Contexts - A Systematic Literature Review
  Luciana S. Assis, Sergio A. A. Freitas, Brazil
  
• Government Initiative to Reduce the Failed or Unsuccessful Delivery Orders Attempts in the Last Mile Logistics Operation
  Muhammad Younus, Pakistan; Achmad Nurmandi, Misran Misran, Indonesia; Abdul Rehman, Pakistan
  
• The Role of Technology-Ethical Leadership Interaction in Minimising Unethical Acts: Implications for Research and Practice
  Majd Megheirkouni, David Weir, United Kingdom
  
• Theoretical Model of Electronic Management for the Development of Human Potential in a Local Government - Peru Case
  Moises David Reyes Perez, Carmen Graciela Arbulu Perez Vargas, Danicsa Karina Espino Carrasco, Luis Eden Rojas Palacios, Jhoselit Lisset Facho Cornejo, Peru
  
• User Study on a Multi-view Environment to Identify Differences Between Biological Taxonomies
  Manuel Figueroa-Montero, Lilliana Sancho-Chavarria, Costa Rica
  

S155: Machine Learning and User Experience in Business, Government and Organizations
Chair: Langtao Chen, United States

• What Do User Experience Professionals Discuss Online? Topic Modeling of a User Experience Q&A Community
  Langtao Chen, United States
  
• Learning by Reasoning: An Explainable Hierarchical Association Regularized Deep Learning Method for Disease Prediction
  Shuaiyong Xiao, Gang Chen, Zongxiang Zhang, Chenghong Zhang, Jie Lin, P.R. China
  
• Distinguishing Good from Bad: Distributed-collaborative-representation-based Data Fraud Detection in Federated Learning
  Zongxiang Zhang, Chenghong Zhang, Gang Chen, Shuaiyong Xiao, Lihua Huang, P.R. China
  
• AI-Enabled Smart Healthcare Ecosystem Model and Its Empirical Research
  Qianrui Du, Hong Kong; Changlin Cao, Qichen Liao, Qiongwei Ye, P.R. China
  

S169: HCI in Omnichannel Commerce and Omnichannel Marketing
Room B3 M5
Chairs: Andreas Auinger, Martin Stabauer, Werner Wetzlinger, Austria

• On the Role of User Interface Elements in the Hotel Booking Intention: Analyzing a Gap in State-of-the-art Research
  Stefan Eibl, Andreas Auinger, Austria
  
• E-commerce and Covid-19: An Analysis of Payment Transactions and Consumer Preferences
  Sarah Krennhuber, Martin Stabauer, Austria
  
• Consumer Behavior in Staffless Stores: A Systematic Literature Review
  Marina Staab, Robert Zimmermann, Patrick Brandtner, Oliver Schauer, Austria
  
• Interruptions in the Workplace: An Exploratory Study among Digital Business Professionals
  Fabian J. Stangl, Rene Riedl, Austria
  

S187: Service Design in Business - Ι
Room B3 M5
Chairs: Yi-Cheng Ku, Yu-Chen Yang, Taiwan

• The Socioemotional Wealth Effect on Intra-Family Succession in Family Businesses
  Pi Hui Chung, Taiwan
  
• The Dynamic Update of Mobile Apps: A Research Design with HMM Method
  Xinhui Liu, Kaiwen Bao, Lele Kang, Jianjun Sun, Yanqing Shi, P.R. China
  
• Analysis and Application of a Batch Arrival Queueing Model with the Second Optional Service and Randomized Vacation Policy
  Kai-Bin Huang, Taiwan
  
• Portfolio Performance Evaluation with Leptokurtic Asset Returns
  Chin-Wen Wu, Chou-Wen Wang, Yang-Cheng Chen, Taiwan
  
• Option Pricing Using Machine Learning with Intraday Data of TAIEX Option
  Chou-Wen Wang, Chin-Wen Wu, Po-Lin Chen, Taiwan
  
• Why Do People Donate for Live Streaming? Examining the S-O-R Process of Sponsors in the Live Streaming Context
  Tsai-hsin Chu, Wei-Hsin Chu, Yen-Hsien Lee, Taiwan
  

S217: Service Design in Business - ΙΙ
Room 180
Chairs: Yi-Cheng Ku, Yu-Chen Yang, Taiwan

• The Impact of Country-of-Origin Images on Online Customer Reviews: A Case Study of a Cross-Border E-Commerce Platform
  Wen Hsin Chen, Yi-Cheng Ku, Taiwan
  
• Acceptance of Mobile Payment: A Cross-Cultural Examination between Mainland China, Taiwan, and Germany
  Vipin Saini, India; Julian Reckter, Germany; Yu-Chen Yang, Taiwan; Yong Jin, Hong Kong
  
• Exploiting 3DWeb to Enhance Online Shopping: Toward an Update of Usability Heuristics
  Valeria Orso, Maria Luisa Campanini, Leonardo Pierobon, Giovanni Portello, Merylin Monaro, Alice Bettelli, Luciano Gamberini, Italy
  
• An Analysis of Survey Results on the User Interface Experiences of E-wallet Services
  Kwan Panyawanich, Martin Maguire, Patrick Pradel, United Kingdom
  
• Digital Showroom in 3DWeb, the Scene Effect on Object Placement
  Giorgio Olivas Martinez, Valeria Orso, Luciano Gamberini, Italy
  
• The Influence Factors of The Characteristics of Live Broadcast E-commerce Anchors on Consumers' Intention to Recommend WOM: A S-O-R Perspective
  Linwei HU, Chuanmin Mi, Lili Liu, P.R. China
  

S234: HCI in Business and Organizations
Room 180
Chairs: Fiona Fui-Hoon Nah, Hong Kong; Gaurav Bansal, United States

• Perceived Honesty is the Best Policy: The Role of Disclosure Specificity in Mitigating Trust Violation After a Data Breach
  Gaurav Bansal, Zhuoli Axelton, United States
  
• Types of Mobile Retail Consumers’ Shopping Behaviors from the Perspective of Time
  I-Chin Wu, Hsin-Kai Yu, Shao-I Lien, Taiwan
  
• Using Co-Word Network Community Detection and LDA Topic Modeling to Extract Topics in TED Talks
  Li-Ting Hung, Muh-Chyun Tang, Sung-Chien Lin, Taiwan
  
• Human-AI Interaction and AI Avatars
  Yuxin Liu, Keng Siau, Hong Kong
  
• A Review on the Effects of Chanting and Solfeggio Frequencies on Well-being
  Xuyu Yang, Fiona Fui-Hoon Nah, Fen Lin, Hong Kong
  
• User Engagement for Complicated Problem-solving on an AI-driven Problem-Solving: An Eye Tracking Usability Testing
  Jonathan Fu, Dezhi Wu, United States
  

S235: Digital Innovations in Government and Organization Operations
Room B3 M6
Chair: Sascha Stowasser, Germany

• Stakeholder-in-the-Loop Fair Decisions: A Framework to Design Decision Support Systems in Public and Private Organizations
  Yuri Nakao, Takuya Yokota, Japan
  
• Enhancing Transparency for Benefit Payments in the Digital Age: Perspectives from Government Officials and Citizens in Thailand
  Saiphit Satjawisate, Mark Perry, United Kingdom
  
• Measuring the Effectiveness of U.S. Government Security Awareness Programs: A Mixed-Methods Study
  Jody M. Jacobs, Julie M. Haney, Susanne Furman, United States
  
• Change Management Process and People's Involvement when Introducing AI Systems in Companies
  Sascha Stowasser, Oliver Suchy, Sebastian Terstegen, Alexander Mihatsch, Germany
  

S251: Intelligent Data Analysis and Applications
Room B3 M6
Chair: I-Chin Wu, Taiwan

• Evaluation of Risk Factors in the Armed Forces Physical Fitness Test
  Yu-Jing Chiu, Chien-Cheng Li, So-Ra Song, Yi-Chung Hu, Taiwan
  
• A Machine Learning Model for Predicting a Movie Sequel’s Revenue based on the Sentiment Analysis of Consumers' Reviews
  Suyanee Polsri, Ya-Wen Chang Chien, Li-Chen Cheng, Taiwan
  
• An Assessment of the Green Innovation, Environmental Regulation, Energy Consumption, and CO2 Emissions Dynamic Nexus in China
  TaiPeng Sun, Hang Jiang, Xijie Zhang, P.R. China
  
• Fuzzy-Set Qualitative Comparative Analysis (fsQCA) in Xiamen’s High-Quality Industrial Development
  Yin Zheng, Hang Jiang, Yuyang Lin, P.R. China
  
• Interactive Robot-Aided Diagnosis System for Children with Autism Spectrum Disorder
  Szu-Yin Lin, Yi-Pei Lai, Hao-Chun Chiang, Yawei Cheng, Shih-Yi Chien, Taiwan
  
• Key Successful Factors of E-commerce Platform Operations
  Yu-Jing Chiu, Hsin-His Chen, Chin-Yi Chen, Ching-Ying Yu, Taiwan
  

S266: Emotional Customer Interaction
Room B3 M2
Chair: Andrea Mueller, Germany

• Chatbots in Academic Advising: Evaluating the Acceptance and Effects of Chatbots in German Student-University Communication
  Annebeth Demaeght, Natalie Walz, Andrea Mueller, Germany
  
• Booking Shore Excursions for Cruises. The Role of Virtual 360-degree Presentations
  Jenny Wagner, Christopher Zerres, Kai Israel, Germany
  
• Increasing Customer Interaction of an Online Magazine for Beauty and Fashion Articles within a Media and Tech Company
  Christina Miclau, Veronika Peuker, Carolin Gailer, Adrian Panitz, Andrea Mueller, Germany
  
• Emotional Communication and Interaction with Target Groups Exemplified by Public Educational Institutions
  Christina Miclau, Josef Nerb, Bernhard Denne, Germany
  

S317: Digital Transformation in Business and Organisations
Room 178
Chair: Fiona Fui-Hoon Nah, Hong Kong

• Achieve Your Goal Without Dying in the Attempt: Developing an Area-based Support for Nomadic Work
  Guillermo Monroy-Rodriguez, Sonia Mendoza, Luis Martin Sanchez-Adame, Ivan Giovanni Valdespin-Garcia, Dominique Decouchant, Mexico
  
• Introduction to Ontologies for Defense Business Analytics
  Bethany Taylor, Christianne Izumigawa, Jonathan Sato, United States
  
• Participative Process Model for the Introduction of AI-based Knowledge Management in Production
  Tobias Rusch, Nicole Ottersböck, Sascha Stowasser, Christian Cost Reyes, Germany
  

S346: HCI Research in the Era of Digital Innovation and Transformation
Room 178
Chair: Kaveh Abhari, United States

• Automating Data Personas for Designing Health Interventions
  Gaayathri Sankar, Soussan Djamasbi, Daniel J. Amante, Adarsha S. Bajracharya, Qiming Shi, Yunus Dogan Telliel, Torumoy Ghoshal, United States
  
• Systematic Literature Review on the User Evaluation of Teleoperation Interfaces for Professional Service Robots
  Gaayathri Sankar, Soussan Djamasbi, Zhi Li, Jing Xiao, Norbou Buchler, United States
  
• Safety of Human-Robot Collaboration Processes within the Internet of Production
  Minh Trinh, Hannah Dammers, Mohamed Behery, Ralph Baier, Thomas Henn, Daniel Gossen, Burkhard Corves, Stefan Kowalewski, Verena Nitsch, Gerhard Lakemeyer, Thomas Gries, Christian Brecher, Germany
  
• A New Perspective on the Prediction of the Innovation Performance: A Data-Driven Methodology to Identify Innovation Indicators through a Comparative Study of Boston’s Neighborhoods
  Eleni Oikonomaki, Greece; Dimitris Belivanis, United States